Find independent support
- Gambling Therapy: online support and resources; check the service for available languages and hours.
- GambleAware: support information for Great Britain.
- Gamblers Anonymous: information about peer support and meetings.
Choose a service that covers where you live. If there is immediate danger, contact your local emergency service.
Ask for an account restriction
Moon’s terms, section 4.8, describe responsible-play measures. The website links to a responsible-gaming account area. We have not tested those controls on a logged-in account.
If you cannot access a control, contact official support and ask specifically for a time-out, self-exclusion or the available limits. Keep a record of the request. This independent site cannot apply a restriction for you.
Recognise when the activity is becoming harmful
- Trying to win back losses with larger or more frequent bets.
- Using money needed for bills, borrowing or hiding spending.
- Feeling unable to keep a limit or take a break.
- Continuing mainly to qualify for a bonus or a VIP level.
You do not need to meet a threshold of harm to ask for support. A trusted person or an independent service can help you decide a next step.
Reduce the opportunities to return
Consider blocking tools, turning off promotional messages and asking about payment restrictions available through your providers. Do not create another account to get around a pause or exclusion.
A rebate returns only a part of a qualifying cost. It is not a reason to continue betting or increase activity.
Why leveraged betting needs care
Higher leverage means a smaller adverse price move can exhaust a wager. Repeated bets can create repeated losses even where each individual wager has a limit.
For corrections to this help page, see our contact information. Please do not send us account credentials, identity documents or detailed personal gambling histories.